Flowers are deeply personal, and we want to ensure you love what we create and feel confident in the ordering process. Below, you'll find answers to some of our most frequently asked questions. If you need further assistance, don't hesitate to reach out by email or phone.

Can you match my wedding colors/theme?

Yes! We love to see your inspiration photos and color scheme. This also allows us to see what style you prefer for your florals.

When should I book my flowers for an event? 

It’s best to reach out to us as soon as possible for a greater chance of getting your date booked for larger events or weddings.  

Where do you deliver?

We deliver throughout Savannah, the Islands, and the Low Country as far as Hilton Head Island down to Richmond Hill, Pooler over to Tybee Island, and everywhere in between. As a rule, if the wedding or event is within an hour of our design studio, we can deliver.

Is there a minimum to book Urban Poppy?

While most wedding studios require a minimum order dollar amount in order to secure their design services, we’re thrilled to offer our flowers without the stress of meeting a minimum. With our Luxury A La Carte Floral Menu, you can order as little or as much as you would like. Working within a budget? Give us a call and let's see what we can do!

Can I customize my arrangement?

With our Luxury A La Carte Floral Menu, you are always able to customize color and shape. If you are looking for a specific flower type, we will note your requests but cannot guarantee the particular flower’s availability due to seasonal restraints. As professional floral designers, we always do our best to match color and texture.

Do you offer in person consultations, and how do they work?

Due to the amount of inquiries we receive, our floral design team is more than happy to have a phone consultation with you about a wedding or event and we can also communicate via email. Please give us a call or send an email to wedding-events@urbanpoppy.com to set up a date and time and please feel free to send us inspiration photos and design requests prior to your phone meeting. Phone consultations are generally 15-30 minutes, depending on the size of your event and the scope of your floral needs.

What happens if the flowers I want are not available?

Maybe the flower you are looking for is out of season or we are not able to source it from our wholesaler - no need to worry! Our team will try to find a substitution that will look similar in color, texture, or feel.

Do you provide vases, stands, or other containers, or should we rent those separately?

The prices we provide you with for our arrangements or wedding florals always include a vase/vessel that will be yours to keep.

Do you provide set up and break down?

After the pandemic, we transitioned to our Luxury A La Carte offerings and took a step back from setup/break down for events. These offerings allowed us to continue working with brides and businesses to create wonderful event florals at a competitive price. We will provide you with all of the necessary tools and knowledge upon delivery for your floral set up.

Do you have delivery and pick up options?

Yes, we offer delivery to daily orders over $70 with a starting $15 delivery fee depending on location and pick up options at our two locations - 3125 Bull Street and 400 West River Street